Returns & Exchanges
At Whites Boots Shop, we stand behind the craftsmanship of our footwear and offer a 30-day return window for all unworn, original-condition items. We strive to ensure your perfect fit and complete satisfaction with every pair of boots purchased.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Package Your Boots
Place the unworn boots in their original branded box and secure them inside a sturdy shipping container to prevent damage during transit.
Attach the Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your package, ensuring any old labels are removed.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; once received and inspected, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing